Return & Refund Policy
🔄 Return & Refund Policy
At Uruexpousa, we value our customers and strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we are here to help with easy return and refund options.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Returned products must be unused, unwashed, and in their original condition and packaging.
- Customized or special-order fabrics are non-returnable unless defective or damaged.
2. Non-Returnable Items
- Cut fabrics (measured to your order).
- Clearance or final-sale items.
- Products damaged due to misuse or improper care.
3. Return Process
- Contact our support team at sales.uuusa@gmail.com with your order number and reason for return.
- Once approved, you will receive return instructions.
- Ship the item back to us in secure packaging.
- After inspection, we will process your refund or exchange.
4. Refunds
- Approved refunds will be issued to your original payment method within 5–10 business days after the return is received.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
5. Exchanges
- If you wish to exchange a product, please mention it when contacting us.
- Exchanges are subject to availability.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos.
- We will arrange a replacement or full refund at no extra cost.
7. Contact Us
If you have any questions about our return policy, please get in touch:
📧 Email: sales.uuusa@gmail.com
📞 Phone: +1 786-520-0933
🌐 Website: www.uruexpousa.com